Shipping & Return Policy
SHIPPING & PROCESSING TIMES Here at Forever Diamonds, we do our best to ensure that your package is shipped out as soon as possible. Normally, orders have approx. a 24-48 business hours processing time (Mon-Fri, 9am-5pm EST) unless further verification is needed. To ensure that your package is shipped out as soon as possible, please be sure that your billing and shipping address both match for credit card purchases and that your shipping address is confirmed if using PayPal as your payment method. Although we do allow for separate shipping/billing addresses. We require further verification prior to shipping out the package.
Additional to our processing times, your package will be received depending on the shipping method chosen during checkout. Please note that all estimated shipping times displayed at checkout do not include in-house processing times (24-48 business hours). Various shipping carriers are used at our discretions (USPS, UPS, FedEx, and DHL) depending on the purchase amount, shipping location, and shipping method chosen during checkout. Upon shipping out your order, a tracking number will be attached to your order and you will receive an e-mail confirmation. You may check the status of order, as well as other details by logging in http://foreverdiamondoutlet.com/login.php after purchasing.
RETURN / EXCHANGE Policies If you are not happy with your purchase, you may return it within 14 days of purchase as long as it meets the following requirements: Product(s) are in original packaging, tags are still present, and jewelry has not been worn (new condition) Custom sized rings cannot be returned for obvious reasons. We do not accept returns on any jewelry that appears to have been tampered with in any shape or form. Exchanges can be made within 30 days of purchase as long as the item(s) adhere to the requirements listed above for returns.